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How
much time and money is wasted in lost productivity when you have
equipment out of service? Does it ever get lost? Does the repair
and replacement process ever get stalled? How much staff time is
spent tracking and managing the repair and return?
Whether it’s a newly received item that’s DOA, requiring
Returned Merchandise Authorization (RMA), or it’s an item that
has been installed and become broken, Prorizon can track and automate
the process to resolve the matter as efficiently and quickly as
possible with a minimal disruption of staff time.
From the time the matter is referred to our Help Desk to initiate
a service request, Prorizon captures the item identification, notifies
all affected parties, records the technician, the nature of the
problem and whether the item is taken out of service. We handle
custody transfer and shipping while tracking and updating all required
information in the resolution database.
The item is entered into one of three categories of Break/ Fix Inventory:
1. In inventory/ available for use.
2. Out-for-repair/ maintenance.
3. Back from repair/ ready for install.
If it’s a return for credit or a warranty matter the appropriate
parties and/or accounting are notified. If a replacement item is
required, it activates our procurement process. Best of all, the
system will automatically prompt the responsible parties to ensure
the matter is resolved as quickly as possible!
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